BIM 421 Total Quality Management
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This course provides an introduction to the application of Total Quality Management tools and techniques in both product and service industries. The theory and history of Quality Management in the world, important milestones and trends are discussed. the main principles of Total Quality management (customer focus, leadership, social impact, employee management, etc.) are introduced and some group work is done on those topics. Finally, the widely accepted Business Excellence Model of European Foundation for Quality Management (EFQM) is given with some real life business examples of successful companies.
Credit units: 3 ECTS Credit units: 6.
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